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Returns & Exchanges
At Velour Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process.
2
Pack Your Items
Securely place the unused items in their original packaging to ensure they are protected during transit.
3
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing